MarginRadarby Radrly

Support

Questions, problems or feedback about MarginRadar? We are here to help.

Contact

Email

support@radrly.com

Languages: English and Polish.

Support hours

Monday–Friday, 09:00–17:00 CET/CEST (Central European Time).

Messages sent outside these hours are answered on the next business day.

Response target

We aim to send a first response within 1 business day. How fast a problem is resolved depends on what we need from you and on how complex it is.

How to report a bug

  1. Check the docs and the FAQ. Many questions (rates, currency, roles, Rovo) are answered there.
  2. Reproduce it and note the exact steps.
  3. Email support@radrly.com with the details below. Put the project key and a short summary in the subject, for example [WEB] Forecast shows wrong estimate.
  4. We will confirm receipt, ask follow-up questions if needed, and keep you updated until it is resolved.

Security vulnerability? Please do not report it through the regular support channel. Follow Reporting a vulnerability.

What information to include

  • Your Jira site URL (for example yourcompany.atlassian.net) and the project key(s) involved.
  • MarginRadar version and edition (Standard or Advanced). The version is shown on the Manage apps page of your Jira administration.
  • Your role in MarginRadar (Finance, PM or Viewer).
  • What you did, step by step.
  • What you expected and what happened instead.
  • Numbers that look wrong: the issue key, the date range, and the figure you expected.
  • Screenshots or a short screen recording, including any error message and the time it occurred (with time zone).
  • Browser and operating system and whether you use the light or dark theme.

Please do not send passwords, API tokens or personal data that is not needed to reproduce the problem. Blur names and rates in screenshots where you can. We will never ask for your Atlassian password.

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